Shipping policy

Shipping & Delivery Policy – Zivelle

At Zivelle, we work with trusted courier partners to ensure your jewellery is delivered safely, securely, and on time.

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Dispatch Timelines

• 925 Sterling Silver Jewellery
  Dispatched within 1–2 working days.

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Delivery Timelines

Estimated delivery dates are displayed on the product page and at checkout.
Delivery timelines may vary based on your pincode and product selection.

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Shipping Charges

• Prepaid Orders:
  ✅ Free shipping across India

• Cash on Delivery (COD):
  ₹75 COD charge applicable
  (COD not available on select Sapphire Meadow Collection or limited-edition pieces)

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Order Tracking

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, and Email to monitor your delivery in real time.

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Delays & Exceptions

Occasional delays may occur due to weather conditions, local restrictions, or courier-related issues.

If your delivery address becomes unserviceable, our team will reach out with alternative solutions or a refund, as applicable.

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Need Help?

For any shipping or order-related queries, please contact us at:

support@zivelle.co.in or Whatsapp us at: 9773237889